Shipping policy
Order Processing & Dispatch
We prepare and ship out all orders within 1–4 business days after successful payment confirmation, streamlining order fulfillment to ensure you receive your items with minimal delay.
International Shipping & Delivery Time
Our standard international shipping typically takes 6–14 days to reach most global destinations. Delivery durations are estimated and may vary depending on regional logistics and local customs clearance. You can choose the rush shipping option at checkout if you require faster expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The final shipping cost is clearly displayed at checkout before payment, with no hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes issued by local customs authorities. All applicable fees and taxes are the sole responsibility of the order recipient. We recommend reviewing your local import policies prior to placing orders to avoid unexpected expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials suitable for fresh goods, effectively protecting products and maintaining item freshness throughout transit.
Optional shipping insurance is available at checkout for all high-value orders, offering enhanced protection and peace of mind during the shipping process.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the delivery, and contact our team immediately.
If any product defects are discovered after signing for delivery, please reach out to our customer support team within 48 hours. We will verify the issue and provide suitable return, exchange or other targeted solutions.
Customer Support
If you have any questions regarding shipping procedures, customs clearance or delivery progress, our dedicated support team is always ready to assist you. Feel free to contact us anytime for prompt guidance via email: contact@nathahub.shop or phone: +64 21 038 4729.
Thank you for choosing NATHANIEL COLE! We continually optimize our logistics system to deliver a faster, safer and worry-free shopping experience for all customers.